Privacy policy

Last updated: October 2026

Who we are

This website is operated by K&BD PTY LTD trading as The Kept Aisle (ABN available on request). We offer wedding planning and day-of coordination services across New South Wales, Australia.

We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We collect personal information when you send us an enquiry through a form on this website, or book a free consult. This may include:

• Your name and your partner’s name
• Email address and phone number
• Wedding date, venue and location
• The services and add-ons you’re interested in
• Anything else you choose to tell us in a message

How we collect it

Enquiry forms. Forms on this website are processed by Netlify, Inc., our hosting and form provider. When you submit a form, your details are sent securely to Netlify and forwarded to us by email. Netlify’s privacy policy is at netlify.com/privacy.

Booking a free consult. The booking button opens a Google Calendar appointment page. Anything you enter there, including your name, email and answers, is collected by Google and shared with us. See policies.google.com/privacy.

Live chat. If you use the chat window, Chatway processes your messages so we can reply. See chatway.app/privacy-policy.

Analytics and advertising tools

We use the following tools to understand how people use this website and to measure our advertising:

• Google Analytics and Google Ads (Google LLC): pages visited, how you found us, device and browser, and general location. Used to improve the site and measure whether our ads work.
• Meta Pixel (Meta Platforms, Inc.): records visits so we can measure our Facebook and Instagram ads and show our ads to people who may be interested.
• Microsoft Clarity (Microsoft Corporation): records how visitors use the site, including clicks, scrolling and mouse movement, as anonymised session recordings and heatmaps. Clarity masks sensitive form inputs such as passwords and payment fields.

These tools use cookies and similar technologies to recognise returning visitors. They do not tell us who you are by name. You can block or clear cookies in your browser settings, use your browser’s tracking protection, or opt out of Google Analytics with Google’s browser add-on. Blocking cookies won’t stop you using the site.

Why we collect your information

• To respond to your enquiry and book your free consult
• To tell you about our services and availability
• To follow up if you’ve asked us to
• To understand how the site is used so we can improve it, and to measure our advertising

We won’t use your information for anything else without your consent.

Who we share it with

We don’t sell or rent your personal information. We share it only with the providers named above (Netlify, Google, Meta, Microsoft and Chatway) so the site, booking, chat and analytics work. Some of these providers store data outside Australia, including in the United States. We may also disclose information if the law or a court order requires it.

How long we keep it

We keep enquiry details only as long as we need them to respond and run the business. If you become a client, we keep the relevant records for your booking and for a reasonable time afterwards for record-keeping.

Contact you can expect

We only contact people who have sent us an enquiry, booked a consult or messaged us directly. We don’t send marketing emails to people who haven’t given us their details.

Your rights

Under the Privacy Act you can:

• Ask to see the personal information we hold about you
• Ask us to correct anything that’s wrong
• Ask us to delete your information, where we’re not required to keep it
• Make a complaint if you think your privacy has been breached

To do any of these, contact us using the details below.

Complaints

Please contact us first. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Changes will be published on this page with a new date.

Contact us

The Kept Aisle
K&BD PTY LTD
Email: admin@thekeptaisle.com.au
Phone: 0479 123 607